Shipping policy

Last updated: 18 September 2026

Preparation and tracking

Your order is prepared within 1 to 3 working days. As soon as your parcel leaves, you will receive an email with its tracking number.

Delivery times

Allow 5 to 7 working days from your order for Belgium, Luxembourg, the Netherlands and France, and 7 to 10 working days for other destinations. DHL Express delivery, where offered, shortens this time. These times are estimates; unless otherwise agreed, your order will be delivered no later than thirty days after you place it.

Rates

The exact delivery cost is shown before payment, based on the delivery address and the order amount.

Belgium

  • Home delivery, bpost: €7.50, free from €129.

Metropolitan France

  • Pick-up point, Colissimo: €6.50, free from €129.
  • Home delivery, Colissimo: €7.90, free from €129.

Luxembourg, Netherlands, Germany

  • Home delivery, bpost International: €9.00, free from €201.

Other European Union countries

Austria, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

  • Home delivery, DPD: €19, free from €201.
  • Express delivery, DHL Express: €25.

Norway, Switzerland, United Kingdom

  • Home delivery, bpost International: €30, for orders under €201.
  • Express delivery, DHL Express: €50.

In these three countries, customs duties and import taxes may be charged on delivery. They are payable by the recipient: please check with your customs office before ordering.

We do not deliver to other countries at the moment.

Address and absence

Please check your address carefully before confirming your order: we are not responsible for any delay or loss caused by an incorrect or incomplete address. To correct it, write to us as soon as possible, before your parcel is dispatched.

If you are not at home, the carrier will leave a delivery notice or leave the parcel at a nearby pick-up point. A parcel not collected within the carrier's deadline is returned to us: we will then contact you to arrange a new delivery, at your expense, or to refund the products.

Damaged or lost parcel

If your parcel arrives damaged, take photos of the box and the product, then write to us at contact@yashihome.com with your order number. Please also let us know if the tracking has not been updated for several days. We will handle the claim with the carrier and send you a new product or refund you.

For returns, please see our returns and refund policy.