Terms of service

Last updated: 18 September 2026

These general terms and conditions of sale govern orders placed on yashihome.com with Yashi SRL, Avenue Emile Vandervelde 28, 1350 Orp-Jauche, Belgium, company number 1005.570.789, VAT BE 1005.570.789, contact@yashihome.com (hereinafter “Yashi”).

1. Scope

These terms apply to any order placed on the site by a consumer, that is, a natural person buying for private purposes. The applicable version is the one online at the time of the order; you accept it when you confirm your order.

Sales to stockists are subject to specific terms.

2. Products

We describe and photograph our products with the greatest care. The vessel of the Signature candles is made of blown glass: slight variations in colour, thickness or shape, as well as fine air bubbles, make each piece unique and are not defects. The stones are natural: their colour, size and shape vary from one piece to another.

The virtues attributed to stones stem from tradition and a wellbeing approach. They do not constitute a health claim and do not replace any medical advice or treatment.

Our candles should be used according to the instructions on their label and product page. Never leave a burning candle unattended, keep it out of reach of children and pets, and keep it away from anything flammable.

Our offers are valid for as long as they are displayed on the site and while stocks last. If an ordered product turns out to be unavailable, we will let you know without delay and refund you within fourteen days at the latest.

3. Prices

Prices are shown in euros, including all taxes. Delivery costs are added to them; their exact amount is shown before you confirm your order. The applicable price is the one displayed when you confirm your order.

For deliveries to Norway, Switzerland and the United Kingdom, customs duties and import taxes may be charged on delivery. They are payable by the recipient.

In the event of an obvious pricing error, for example a price clearly out of proportion to the value of the product, Yashi may cancel the order, in which case you will be refunded in full.

4. Orders

You choose your products, then enter your details, your delivery method and your payment method. Before paying, a summary allows you to check and correct your order. By clicking the payment button, you place an order with an obligation to pay.

The contract is concluded when the order confirmation email is sent, in the language in which you placed your order. Yashi keeps a record of the order: you can find it in your customer account or on request.

Yashi may refuse an order in the event of suspected fraud or an unresolved previous dispute.

5. Payment

Payment is due when you place your order. Depending on your country, you can pay by card (Visa, Mastercard, Maestro, American Express), Bancontact, Apple Pay, Google Pay, Shop Pay, PayPal or Klarna, among others, as well as with a Yashi gift card. The available methods are shown at checkout.

Payments are processed securely by our providers. Yashi never has access to your card details.

6. Delivery

We deliver to the countries listed in our shipping policy, which also sets out our rates, free delivery thresholds and delivery times.

Your order is prepared within 1 to 3 working days, then delivered to the address or pick-up point you have chosen. Unless otherwise agreed, delivery takes place no later than thirty days after the order. If this deadline is not met, you may ask us to deliver within a reasonable additional period and, failing that, cancel the order and obtain a refund.

The products travel at Yashi's risk until you, or a person you have designated, take possession of them. If your parcel arrives damaged, let us know as soon as possible at contact@yashihome.com with photos of the parcel and the product: we will replace or refund the product.

If delivery is prevented by force majeure, the delivery period is extended accordingly. Beyond six weeks, either party may cancel the order without compensation; any sums paid will then be refunded to you.

7. Right of withdrawal

You have fourteen days from receipt of your order to withdraw, without having to give a reason. The procedure, return costs and withdrawal form are set out in our returns and refund policy.

8. Legal guarantee of conformity

Yashi is liable for any lack of conformity that becomes apparent within two years of delivery, in accordance with Articles 1649bis et seq. of the former Belgian Civil Code. Please notify us of the defect within two months of discovering it. Depending on the case, we will repair or replace the product or, if that is not possible, reduce its price or refund you. Return costs are then borne by us.

The guarantee does not cover damage caused by use contrary to the instructions, nor the variations inherent to the blown glass of the Signature candles and to natural stones, described in Article 2.

9. Gift card

The Yashi gift card is a digital card, sent by email to the address and on the date of your choice. It can be used on all candles and accessories at yashihome.com, in one go or over several purchases: any remaining balance stays on the card. Its expiry date, if any, is shown in the email containing it.

The gift card can neither be exchanged for cash nor refunded, except where the right of withdrawal is exercised within fourteen days of purchase and the card has not been used. Keep its code safe: if you lose it, write to us with your order number.

10. Customer account

Creating an account is optional. You undertake to provide accurate information and to keep access to your account confidential. You can ask for it to be deleted at any time by writing to us.

11. Personal data

How we process your data is described in our privacy policy.

12. Intellectual property

The texts, photographs, logos and the Yashi brand on the site are protected. Any reproduction or use without our written permission is prohibited.

13. Liability

Yashi is not liable for damage resulting from use of the products contrary to their instructions, nor for temporary unavailability of the site. Nothing in these terms limits the rights guaranteed to you by law, or Yashi's liability in the event of intentional misconduct or gross negligence.

14. Customer service

For any question or complaint, write to us at contact@yashihome.com or use our contact form, quoting your order number. We usually reply within 48 hours.

15. Governing law and disputes

These terms are governed by Belgian law, without depriving you of the protection afforded to you by the mandatory provisions of the law of the country in which you live.

If a problem arises, please write to us first: we always seek an amicable solution. Failing that, you can contact the Belgian Consumer Mediation Service free of charge, Boulevard du Roi Albert II 8, box 1, 1000 Brussels, mediationconsommateur.be, or refer the matter to the competent courts.

16. Final provisions

If any clause of these terms is declared void, the remaining clauses will continue to apply. Yashi may amend these terms at any time; the version applicable to your order remains the one in force when you placed it.